Frequently Asked Question
Do you offer free shipping?
Yes! We provide free shipping on all orders within the United States.
What is the order cut-off time?
Our order cut-off time is 10:00 PM (Monday-Friday).
What is the handling time for orders?
Our handling time is 1-2 business days (Monday-Friday).
How long will it take for delivery?
Delivery usually takes 4-6 business days (Monday-Friday).
What carriers do you use?
We ship orders using trusted carriers such as UPS, FedEx, and USPS. These carriers allow us to provide reliable and efficient delivery services to our customers.
Do I need to be there to sign for it?
No, you do not need to sign for the package when it is delivered. Our carriers are able to leave the package in your mailbox or at your front door for your convenience.
What happens if my package gets lost?
If your package is lost with no movement ten business days after being shipped, please reach out to our customer service team. We will work diligently to resolve the issue.
What currency do you use?
All transactions are processed in USD dollars, and prices are displayed in USD dollars. If you prefer to see prices in a different currency, you can select your preferred option at checkout.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.
What payment methods do you accept?
We accept various payment methods, including:
American Express,
Apple Pay,
Google Pay,
Maestro,
MasterCard,
PayPal,
Shop Pay,
Union Pay,
Visa
My order is taking longer than expected. Can you give me an estimate?
Due to occasional supply chain disruptions, some products may be placed on backorder by our manufacturers. While we strive to minimize these issues, shipping delays can still occur. You are always welcome to contact us for a status update on your order, and we will provide you with the latest information.
Can I return or exchange an item?
Yes! We have a customer-friendly return and exchange policy. Please refer to our Returns Policy page for more details on how to initiate a return or exchange.
How can I contact Luivu.com?
- 📱 +1 (205)-282-4734
- ✉️ support@luivu.com
- 📍 3903 Castlewood Rd, Richmond, VA 23234, United States
What if I have a question that isn’t listed here?
If you have any other questions or need assistance, feel free to reach out to us via email or phone. We’re here to help!