Return and Refund Policy

At Luivu, your satisfaction is our top priority. That’s why we offer a 30-day full money-back guarantee. If you’re not completely happy with your purchase, you can request a refund or exchange under the conditions outlined below.

📝 How to Return an Item

  1. Contact Customer Service
    Email us at support@luivu.com with your order number and the reason for your return to initiate the process.
  2. Receive Return Instructions
    Our team will provide you with a Return Authorization and detailed return instructions, including where to send your package.
  3. Pack Your Return
    Please return the item(s) in their original packaging, including all accessories, tags, and documentation.
  4. Shipping Label Provided
    We’ll send you a prepaid return shipping label. Simply download, print, and attach it to your package.
  5. Ship Your Package
    Drop off your return at the nearest courier location specified in your return instructions.

📦 Return Details

  • Return Period: 30 days from the date of delivery
  • Return Method: By mail
  • Return Shipping Cost: Free for all return reasons (including buyer’s remorse and defective items)
  • Return Label: Provided via email
  • Return Currency: USD ( $ )
  • Restocking Fees: No restocking fees or hidden charges apply

✅ Eligibility for Return

  • Item must be unworn, unwashed, and unused
  • Must be returned in the original packaging
  • Receipt or proof of purchase is required

🔁 Refund & Exchange Policy

  • Made-to-Order Items: Non-returnable unless faulty
  • Defective Products: Will be replaced with an identical item of the same size
  • Refund Method: Original payment method
  • Refund Processing Time: Typically within 5 business days of receiving the returned item
  • Approval Email: Sent once your return is received and inspected

❗ Order Cancellation Policy

Orders may be cancelled within 1 hour of placement if they have not yet been processed or shipped.
To cancel an order, contact us immediately at support@luivu.com.

⏱ Late or Missing Refunds

If you haven’t received your refund:

  • Double-check your bank account
  • Contact your credit card company
  • Contact your bank, as processing times may vary

Still no refund? Contact us at support@luivu.com for further assistance.

🛠 Damages or Issues

Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately at support@luivu.com.
If possible, include a photo or video of the issue so we can resolve it quickly.

Contact Information:

🛒Luivu

📱 +1 (205)-282-4734

✉️ support@luivu.com

📍 3903 Castlewood Rd, Richmond, VA 23234, United States