Shipping Policy

Luivu Shipping Policy

At Luivu, we are committed to delivering your orders quickly, reliably, and transparently. Below you’ll find all the important details about our shipping practices and procedures.

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Shipping coverage

Shipping Area: We currently only ship within the continental United States.
Shipping Days: Orders are fulfilled Monday through Friday, excluding holidays.
All orders are processed and shipped through Amazon Logistics within the continental United States, ensuring fast and reliable delivery.

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Delivery costs

📦 UPS Shipping Costs for the Continental US (48 States)

Order weight	Shipping cost
Up to 2 lb	$8.95
2–5 lb	$10.95
5–10 lb	$13.95
10–20 lb	$18.95
20–50 lb	$29.95

We offer shipping across the continental United States via UPS Ground. 
Shipping costs are based on the total weight of your order and are calculated according to the table above.

Orders over $49 qualify for free shipping within the contiguous United States.

All shipping charges are clearly displayed at checkout before payment. No hidden fees.

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Order processing

• Handling Time: All orders are processed within 1–3 business days.
• Cut-off Time: Orders placed before 4:00 PM (local time) are processed within the stated timeframe.
• Weekend Orders: Orders placed after the cut-off time or on weekends will be processed on the next business day.

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Delivery time

• Estimated Transit Time: Orders are typically delivered within 2–5 business days after shipment.
• Carrier Used: All orders are shipped via UPS to ensure secure and timely delivery.
• Note: Delivery times are estimates and may be affected by weather, holidays, or unforeseen delays by the carrier.

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Tracking information

Once your order has shipped, you’ll receive an email containing:

• The name of the shipping carrier
• Your tracking number
• A link to track your order status online

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Issues with orders

If your order arrives incomplete or is lost in transit, please contact us within 7 days of delivery at support@luivu.com. We will promptly investigate and offer a replacement or refund as appropriate.

Customer Service: